Privacy Policy

Snout and About
Email: snoutandaboutnorfolk@gmail.com
Last updated: 15/02/26

1. Introduction

Snout and About is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how your personal information is collected, used, stored and protected when you:

  • Visit this website

  • Book classes, workshops or 1-to-1 training

  • Purchase online coaching or digital products

  • Contact us via email, forms or social media

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information We Collect

We may collect the following information:

Personal Information

  • Your name

  • Email address

  • Phone number

  • Address (if required for services)

  • Emergency contact details

  • Payment details (processed via secure third-party providers)

Dog Information

  • Dog’s name, age and breed

  • Medical history relevant to training

  • Behavioural history

  • Vaccination status

Website Data

  • IP address

  • Browser type

  • Pages visited

  • Cookies and analytics data

3. How Your Information Is Collected

Information may be collected when you:

  • Complete a booking form

  • Purchase a service

  • Subscribe to a newsletter

  • Submit an enquiry

  • Communicate via email or social media

  • Use this website

Website usage data may be collected through cookies and analytics tools.

4. How I Use Your Information

Your data may be used to:

  • Provide dog training services

  • Respond to enquiries

  • Deliver online coaching or digital products

  • Process payments

  • Send booking confirmations and updates

  • Improve services

  • Send marketing communications (only if you have opted in)

  • Meet legal or insurance obligations

We only collect information that is necessary to deliver safe and effective training.

5. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract – To provide services you have booked

  • Legitimate interests – To operate and improve the business

  • Consent – For marketing communications

  • Legal obligation – Where required for record keeping or insurance

You may withdraw consent for marketing at any time.

6. Sharing Your Information

Your personal data will never be sold.

Information may be shared with:

  • Payment processors

  • Booking software providers

  • Accountants or insurers (where required)

  • Legal authorities (if required by law)

All third parties are expected to process data securely and lawfully.

7. Data Storage & Security

Your data is stored securely using:

  • Password-protected systems

  • Secure cloud-based services

  • Encrypted payment platforms

We take reasonable steps to protect your data from loss, misuse or unauthorised access.

8. Data Retention

We retain personal data only as long as necessary to:

  • Deliver services

  • Meet insurance requirements

  • Fulfil legal obligations

Typically, client records may be kept for up to 6 years for insurance and legal purposes.

You may request deletion of your data where legally permissible.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion (where applicable)

  • Restrict or object to processing

  • Withdraw consent for marketing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO Website: https://ico.org.uk

To exercise your rights, please contact: snoutandaboutnorfolk@gmail.com

10. Cookies

This website may use cookies to:

  • Improve functionality

  • Analyse website traffic

  • Enhance user experience

You can manage cookie preferences through your browser settings.

A separate Cookie Policy may be provided where required.

11. Photography & Media

Photos or videos may occasionally be taken during classes for promotional or educational purposes.

You will be asked for consent before identifiable images are used. You may withdraw consent at any time.

12. External Links

This website may contain links to external websites. We are not responsible for the privacy practices of other sites.

13. Changes to This Policy

This Privacy Policy may be updated periodically. The most current version will always be available on this website.

14. Contact

If you have any questions about this Privacy Policy or your personal data, please contact:

Snout and About
Email: snoutandaboutnorfolk@gmail.com